Refund Policy

Effective August 24, 2026 · Tegora LLC

This Refund Policy applies to the APEX subscription from Tegora LLC and forms part of our Terms of Service.

The short version. Your first month carries a 14-day money-back guarantee. Email andrew@tegora.ai within 14 days of your first payment and we refund that payment in full, no questions asked. After that, cancel any time and you simply are not billed again.

1. The 14-day guarantee

If you are not satisfied with APEX, you may request a full refund of your first monthly payment within 14 calendar days of the date that payment was taken. You do not need to give a reason. We do not require you to have used the service, and we will not attempt to talk you out of it.

2. How to request a refund

Email andrew@tegora.ai from the address on your account with the word “refund” in the subject line. That is the whole process — there is no form and no retention call.

We acknowledge within one business day.
Approved refunds are issued to your original payment method within five to ten business days, depending on your bank.
Your subscription is cancelled at the same time, so you are not billed again.

3. After the first 14 days

Monthly payments after your first month are non-refundable, because the services for that month have been delivered on an ongoing basis. You may cancel at any time and will not be charged for the following month. Cancellation takes effect at the end of the current billing period and you keep access until then. There is no cancellation fee and no minimum term.

4. Advertising spend is never refundable by us

Money you pay to Meta to run your advertisements is charged by Meta directly to your own payment method. It is not part of your $297 subscription and Tegora never receives it, so we cannot refund it. Once an advertisement has run, that spend has been used to buy impressions and clicks. Any dispute about advertising charges must be raised with Meta.

5. Partial months and pauses

We do not prorate partial months. If you cancel mid-cycle, your service continues until the end of the period you already paid for. If you need to pause rather than cancel — for a seasonal slowdown, for example — email us and we will try to accommodate it, though pauses are at our discretion and are not a right under this policy.

6. Where a refund may be declined

We may decline a refund request where:

The request is made more than 14 days after your first payment;
The request relates to a second or later monthly payment;
The account was terminated for a breach of our Terms of Service, including abusive conduct or unlawful advertising;
The request is a repeat of a previously refunded subscription for the same business.

7. Chargebacks

Please email us before contacting your bank. Nearly every dispute is resolved faster directly, and a chargeback filed without contacting us first may result in the account being closed. If you do file one, we will provide our records to the card network.

8. Contact

Refunds, cancellations, or questions: andrew@tegora.ai